Milford, CT NMLS# 2764

Nic was, without a doubt, the most knowledgeable person I worked with throughout the entire mortgage process. He made himself available at every turn and took the time to answer every question thoroughly. There were definitely moments when I felt lost or overwhelmed, but Nic always had a way of breaking things down, explaining them clearly, and making the complicated parts feel simple. My situation was anything but straightforward and he never gave up on me. Instead he rolled up his sleeves and out in the work and provided valuable insight, and walked me through every step. If you want someone in your corner who is knowledgeable, dedicated, responsive, and willing to do the work, Nic is the guy! I’m incredibly grateful for everything he did to make this happen, and I’m already looking forward to the next deal we get to make.

I sincerely appreciate everything you did to make my mortgage process so smooth and comfortable. You went above and beyond, always treating my needs with genuine patience, empathy, and a personal touch. Your willingness to go the extra mile and make things easier at every step truly meant a lot to me. I’m incredibly grateful for your dedication, kindness, and exceptional support throughout the entire process. Thank you so much!

George made me feel completely at ease and comfortable throughout the entire home-buying process. He was always just a phone call away, promptly answered all of my questions, and consistently returned my calls in a timely manner. His promptness, professionalism, and support helped ease all of my fears about buying a home. Thanks to George, the process was much easier, less stressful, and even fun! I’m truly grateful for all of his help and would highly recommend him to anyone looking to buy a home.

Working with Nick Caparosa and the entire Total Mortgage team was an excellent experience from beginning to end. As a first-time homebuyer, I had many questions throughout the process, and everyone was patient, responsive, and always willing to explain each step clearly. Nick and his team kept me informed, addressed my concerns promptly, and worked hard to make sure everything moved forward smoothly through closing. Buying a home can be stressful, but their professionalism, knowledge, and dedication gave me confidence throughout the entire journey. I truly felt that they cared about helping my family and me achieve our dream of becoming homeowners. I’m extremely grateful for all their guidance and support, and I highly recommend Nick Caparosa and the entire Total Mortgage team to anyone looking for a trustworthy, dependable, and professional mortgage team.

I first came across Shane in some google searching in 2024, and at that point he helped me realize we weren't in position yet to make a purchase. We continued slowly eyeing the market for the next couple years and Shane stayed in touch, occasionally checking in to see how we were doing and give an update on rates. Fast forward to 2026, we finally decided we wanted to fully engage in the homebuying process, and Shane was ready to go to bat for us right away on short notice. We (luckily) had an unusually fast process of finding a home we liked and having an offer accepted, and Shane was ready with our pre-approval and full mortgage process, guiding us as first time homebuyers through the process and responding quickly to all our texts and calls with questions. Along the way Shane also made some savvy, smart, creative recommendations that helped us nail the purchase and drew compliments from my real estate agent. Basically, you want Shane on your team as you go through the homebuying process (especially if it's your first time), you'll feel confident and supported the whole way!

All the people at TM were great throughout the process. From Shane, to Kim to the underwriting team. My only critique is that the technology they used to house completed and submitted documents may be a bit flawed. There were several occasions where I had upload documents into my portal only to find out that they were not received and so I had to re-upload. All in all, not really a big deal, but when time is crucial it does detract a bit from the overall experience. Great people none the less and thats the most important part of doing business, the people you work with!

Dennis Works and his team were amazing! They were so helpful, caring and made the process seem less stressful. I would highly recommend Dennis to anyone in search of a mortgage. Thank you Dennis for being available for any concerns and getting the job done !

Conroy gave me the hope ! And helped me understand every step!

If you’re looking for a professional and knowledgeable mortgage officer, Charlie is your man. I’ve done two purchases and a few refis with him and he was able to get me the best deal. When it doubt call Charlie Masse. He will make it happen!

Charlie was very informative, patient and kind. For most people this will be the biggest purchase of their lives. Thanks to him and his team to get me through the process. If you a looking for a lender I recommend this company...

Charles and I worked together with a first time home buyer. He did a great job not only for our clients but for myself as well. Always prompt and open communication through all steps of the home buying process!

Transaction went very smoothly I would highly recommend Charlie with his years of experience

Amazing team would recommend them to anyone charlie ,JR

Charlie was extremely knowledgeable and helped me in so many ways. He was always ready to assist with useful suggestions . In the end, I was able to secure the mortgage at a good rate. Thanks Charles ! I could not have done this without you!

Zach is very knowelegable and passionate about his profession. Most questions I had as a first time homebuyer he could answer off the top of his head, and any he could not he got back to me within 24 hours. His eagerness to help was a bit offputting at first, but once I realized he was just happy to help and provide all the information, it became a very positive quality. Thank you very much for helping me through the purchase of my first house.

If your looking for a lender who is genuine, professional, punctual, and knowledgeable about his expertise then look no further you have hit the jack pot! You cannot go wrong working with Shane and his team! They all were more than satisfactory in their work. My family and I could not have had a better experience! Thank you all for everything, you were ALL so courteous, attentive and paid very close attention to detail as to make the process smooth and transparent. Shane is someone you can ALWAYS COUNT ON, ESPECIALLY WHEN YOU NEED HIM MOST! And his responsiveness is untouchable. That’s one of the many reasons that separates him from the rest, making him stand out as the BEST!

Total Mortgage was there every step of the way. From the application process and even attention that was needed at closing, they were there for it all with quickness and efficiency! Highly recommend!

Working with Jaime Laureano was one of the best decisions I made during my home-buying process. From the very beginning, he was professional, knowledgeable, patient, and always willing to answer every question I had. He guided me through every step, kept me informed, and made what could have been a stressful experience feel much easier. What impressed me the most was his honesty, dedication, and genuine commitment to helping me. I never felt like just another client—he truly cared about making sure everything went as smoothly as possible. If you're looking for someone you can trust to help you with your mortgage, I highly recommend Jaime Laureano and the team at Total Mortgage. I am extremely grateful for everything he did for me and would confidently recommend him to my family, friends, and anyone looking to buy a home. Thank you, Jaime, for your outstanding service. You truly deserve five stars!

Highly recommend!! I wish we had the opportunity to use Joanne for our first home loan. She is beyond knowledgeable, patient and effectively communicates through the entire process. She has your best interests at heart and I can assure you, you will be in the best of hands! The most amazing experience during a stressful time of purchasing our forever home.

After another lender couldn’t make a loan work for us, we reached out to Shane and we just moved into our new home! Couldn’t recommend him enough. He was responsive and thoughtful and made it a smooth process.