Milford, CT NMLS# 2764

All the people at TM were great throughout the process. From Shane, to Kim to the underwriting team. My only critique is that the technology they used to house completed and submitted documents may be a bit flawed. There were several occasions where I had upload documents into my portal only to find out that they were not received and so I had to re-upload. All in all, not really a big deal, but when time is crucial it does detract a bit from the overall experience. Great people none the less and thats the most important part of doing business, the people you work with!

Dennis Works and his team were amazing! They were so helpful, caring and made the process seem less stressful. I would highly recommend Dennis to anyone in search of a mortgage. Thank you Dennis for being available for any concerns and getting the job done !

Conroy gave me the hope ! And helped me understand every step!

If you’re looking for a professional and knowledgeable mortgage officer, Charlie is your man. I’ve done two purchases and a few refis with him and he was able to get me the best deal. When it doubt call Charlie Masse. He will make it happen!

Charlie was very informative, patient and kind. For most people this will be the biggest purchase of their lives. Thanks to him and his team to get me through the process. If you a looking for a lender I recommend this company...

Charles and I worked together with a first time home buyer. He did a great job not only for our clients but for myself as well. Always prompt and open communication through all steps of the home buying process!

Transaction went very smoothly I would highly recommend Charlie with his years of experience

Amazing team would recommend them to anyone charlie ,JR

Charlie was extremely knowledgeable and helped me in so many ways. He was always ready to assist with useful suggestions . In the end, I was able to secure the mortgage at a good rate. Thanks Charles ! I could not have done this without you!

Zach is very knowelegable and passionate about his profession. Most questions I had as a first time homebuyer he could answer off the top of his head, and any he could not he got back to me within 24 hours. His eagerness to help was a bit offputting at first, but once I realized he was just happy to help and provide all the information, it became a very positive quality. Thank you very much for helping me through the purchase of my first house.

If your looking for a lender who is genuine, professional, punctual, and knowledgeable about his expertise then look no further you have hit the jack pot! You cannot go wrong working with Shane and his team! They all were more than satisfactory in their work. My family and I could not have had a better experience! Thank you all for everything, you were ALL so courteous, attentive and paid very close attention to detail as to make the process smooth and transparent. Shane is someone you can ALWAYS COUNT ON, ESPECIALLY WHEN YOU NEED HIM MOST! And his responsiveness is untouchable. That’s one of the many reasons that separates him from the rest, making him stand out as the BEST!

Total Mortgage was there every step of the way. From the application process and even attention that was needed at closing, they were there for it all with quickness and efficiency! Highly recommend!

Working with Jaime Laureano was one of the best decisions I made during my home-buying process. From the very beginning, he was professional, knowledgeable, patient, and always willing to answer every question I had. He guided me through every step, kept me informed, and made what could have been a stressful experience feel much easier. What impressed me the most was his honesty, dedication, and genuine commitment to helping me. I never felt like just another client—he truly cared about making sure everything went as smoothly as possible. If you're looking for someone you can trust to help you with your mortgage, I highly recommend Jaime Laureano and the team at Total Mortgage. I am extremely grateful for everything he did for me and would confidently recommend him to my family, friends, and anyone looking to buy a home. Thank you, Jaime, for your outstanding service. You truly deserve five stars!

Highly recommend!! I wish we had the opportunity to use Joanne for our first home loan. She is beyond knowledgeable, patient and effectively communicates through the entire process. She has your best interests at heart and I can assure you, you will be in the best of hands! The most amazing experience during a stressful time of purchasing our forever home.

After another lender couldn’t make a loan work for us, we reached out to Shane and we just moved into our new home! Couldn’t recommend him enough. He was responsive and thoughtful and made it a smooth process.

Joanne was amazing from start to finish with a great personality easing the overall process

From start to finish Total Mortgage made buying my home a smooth experience and I am very grateful to Charlie and Kristyn, and the team for providing their guidance, expertise and support throughout the entire process. Highly recommended!!!!!

Todo

Shane was phenomenal from start to finish. As a first time homebuyer, I had a lot of questions and expected the mortgage process to be overwhelming, but he made everything incredibly straightforward and stress free. He worked incredibly fast, helped me secure an excellent rate, guided me through the MassHousing process, and made uploading all of my documentation unbelievably easy. What really stood out though, was that he didn’t just move quickly. He took the time to educate me. He patiently explained every step of the process so I understood what was happening and felt confident in every decision. Shane was always responsive, no matter the time, and consistently patient, attentive, and professional. I never felt like I was bothering him with questions, and he always made sure I had the information I needed. Buying your first home can be intimidating, but thanks to Shane, I felt completely at ease throughout the entire process. I couldn’t recommend him more highly, and I would absolutely work with him again.

Zach made what could have been a stressful home-buying experience feel smooth from start to finish. He was always available to answer my questions, explained every step of the mortgage process in a way that was easy to understand, and kept me updated throughout the entire transaction. I never felt like I was left wondering what was happening next. He was knowledgeable, responsive, and genuinely cared about helping me get into my new home. Even when unexpected questions or challenges came up, Zach handled everything professionally and made sure I felt confident moving forward. His communication and attention to detail really stood out. I couldn’t have asked for a better lender to work with and would recommend Zach without hesitation to anyone looking to buy a home. Thank you for making such an important milestone a great experience!