Charlie Masse photo
Charlie Masse photo

Charlie Masse

Branch Manager/VP, Mortgage Banker | Shelton Branch

NMLS# 23120

email [email protected] C : (203) 394-1595 O: (203) 567-4043

about me

Charlie is known as the Mortgage Educator who brings over 27 years and more than 3,000 closings of experience. He hosts dozens of seminars and presentations each year to educate on topics like Renovations, Credit, Buyer Qualifying, Reverse Mortgages and all things mortgage.

Charlie and his award-winning team have been consistently recognized and credited for their efforts over the years, and Charlie has been distinguished as a President’s Club member for the past 7 years in a row.

According to Charlie: “The client is always first, treat them the way you would treat your own family and you will reap the rewards of a happy relationship.” It’s truly a testament to his deep relationships that more than 50% of his new clients come from previous clients!

client testimonials



Frederick J Martino


Charles was amazing at helping my wife and I navigate buying our first home! He was informative and had a great knowledge of what we needed. He came highly recommended from friends and family.

Alex E


Charlie goes beyond to make clients feel welcome and makes himself available whenever concerns arise. He makes the process very smooth and exciting. Very satisfied with Charlie and his team!!!!

Warren P Richards


The clear communication and simpleness during the whole process.

Lindsay May Gaudioso


Charles was always available to answer my questions. Extremely patient, and pleasant. Explained all the steps and provided great advice regarding obtaining the mortgage

Susan Kwai Chick-Guerrero


Charles communicated every step of the way, he was literally available all day an night, weekends and all.. this was my first home buying experience and it was GREAT

Joseph Gibbs


Provided useful feedback, had an amazing experience, provided point-in-time, consistency, and effectiveness of service, clear communication, Friendly attitude and empathy

Nora Hudson


Charlie and the entire team were great to work with. No question was left unanswered! Very reassuring and knowledgeable. Talked through my options with me at length and always made me feel heard. Overall, great experience!



From beginning to end Charlie has always been helpful in every situation. Calms me down when I am at times full of anxiety. He makes sure the process goes as smooth as possible. I will always recommend him to friends and family.

Lydtz R Thomas


Charlie and his team ensured I was informed of all the steps that I had to go through and the persons I would need to acquire services from to make my home ownership as smooth as is possible. When I started to receive calls from sales persons wanting to offer me mortgage services AFTER I HAD DECIDED TO GO WITH HIM, he calmed me down and advised me on how to get my name on the do not contact list. (That was a terrifying moment) Charlie,Kristyn and Arelis ensured that I had my documents for each step of the way. At no point did did I feel pressured to do anything. From a smiling new home owner. Thanks.

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about total mortgage

At Total Mortgage, we work hard to make it easy. Since 1997, we've combined the personal service and accountability of a local lender with the low rates and product selection of one of the big guys. No matter the loan, we’re with our borrowers every step of the way, from application to closing. It’s no wonder we are a five-star rated lender on Zillow.

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