Total Mortgage Our Story

our story

Total Mortgage was founded in 1997 by John Walsh, a former loan officer who saw firsthand that the industry could be better. He built a company designed to truly support loan officers and the way they actually work.

What started as a three-person operation has grown into a national lender with more than 450 employees. During the 2007 housing crisis, one principle guided every decision: only approve loans we knew our borrowers could afford. That discipline helped us navigate one of the most challenging times in the industry and it continues to define who we are today.

Our culture is built on support, collaboration, and a willingness to step in for one another. That mindset carries through to how we serve our borrowers. We don’t just quote rates, we problem-solve, educate, and guide people toward responsible paths to homeownership.

As we continue to grow, we remain focused on raising the standard. We invest in our people, processes, and technology, while actively listening to feedback from those doing the work every day.

Goal:

Our goal is simple: to make home financing clearer, faster, and more human leaving every borrower feel more confident from application to closing.

Our Reputation

our reputation

It feels a little weird to brag about ourselves. Instead, we'll let some complete strangers take this one.

In 2016, Hearst Media Group named us one of the Top Workplaces in Connecticut, and over the last 7 years, Inc. Magazine has singled us out as one of the fastest growing US companies 4 times.

Most importantly, we've also gotten the thumbs up from our customers. We're a 5 star lender on Zillow with over 300 reviews, and we have an 5 star review on Google.

You know the secret to our effectiveness? Whether we're working hard on your loan or kicking back after hours in the company game room, we're always on the same team.

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What our clients say

Being new to everything, we had a lot of questions. Brianna was super helpful, answered all our questions and was willing to go the extra mile for any of our concerns. I would absolutely recommend her to anyone and everyone

O. G.

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What our clients say

Kevin did a great job kept us informed about the ongoing process ! He is an asset to your company in every way! I’m sure we’ll be using him along the way!

Robert C.

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What our clients say

Working with Nick and his team was truly one of the best parts of the home‑buying process. From the very first conversation, they were professional, knowledgeable, and incredibly responsive. They took the time to explain every step clearly, answered all of our questions (often before we even knew to ask them), and made what can be a stressful process feel smooth and manageable. Their attention to detail, transparency, and proactive communication gave us complete confidence throughout the process. Deadlines were met without issue, expectations were clearly set, and we always felt like a priority—not just another transaction. I would recommend Total Mortgage without hesitation to anyone looking for a trustworthy, highly competent, and genuinely caring professional team. We are so grateful for their guidance and support and would absolutely work with them again.

Elizabeth R.

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What our clients say

Jen was absolutely amazing and helped us in every way she could! It took a long time for everything to get in order but she stuck with us through out the whole process and was the sweetest thing!! We couldn’t be more grateful!!

James M.

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What our clients say

Dominic and Joan made our refinance so incredibly easy! Highly recommend!

Robert J.

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What our clients say

Mike Ortiz was amazing. He was responsive and able to answer every question we asked. I would definitely recommend him for your mortgage needs.

Tina S.

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What our clients say

Joselyn is great to work with. She is diligent and was very thoughtful towards my husband and I when we were buying our first home!

Morgan G.

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What our clients say

Great working with Andy at Total Mortgage, he kept us informed along the way and gave info on choices available for our situation. Will use again in future if needed!

Rebecca B.

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What our clients say

Nic made the whole process smooth and clear. He kept in contact and let me know when something was needed! I will recommend to friends and family! Thanks Nic!

Marion F.

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What our clients say

As first-time homebuyers, the loan process felt overwhelming and honestly a little intimidating at first. But from the very beginning, our loan officer Aileen made everything so much easier to understand and handle. We were in a situation where we needed to move quickly, and they went above and beyond to make sure everything stayed on track. She was always available to answer our questions, explain every step clearly, and keep us updated so we never felt lost or stressed. What really stood out was her dedication and patience. No matter how many questions we had, she took the time to make sure we felt confident and comfortable with every decision. You can tell she truly cares about the people she works with. Because of her hard work and commitment, we were able to close on our home without unnecessary delays, and we are so incredibly grateful. If you’re a first-time homebuyer or just want someone who is reliable, responsive, and genuinely cares, I would highly recommend reaching out to Aileen.

Crissy A.

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