Total Mortgage Our Story

our story

Total Mortgage was founded in 1997 by John Walsh, a former loan officer who saw firsthand that the industry could be better. He built a company designed to truly support loan officers and the way they actually work.

What started as a three-person operation has grown into a national lender with more than 450 employees. During the 2007 housing crisis, one principle guided every decision: only approve loans we knew our borrowers could afford. That discipline helped us navigate one of the most challenging times in the industry and it continues to define who we are today.

Our culture is built on support, collaboration, and a willingness to step in for one another. That mindset carries through to how we serve our borrowers. We don’t just quote rates, we problem-solve, educate, and guide people toward responsible paths to homeownership.

As we continue to grow, we remain focused on raising the standard. We invest in our people, processes, and technology, while actively listening to feedback from those doing the work every day.

Goal:

Our goal is simple: to make home financing clearer, faster, and more human leaving every borrower feel more confident from application to closing.

Our Reputation

our reputation

It feels a little weird to brag about ourselves. Instead, we'll let some complete strangers take this one.

In 2016, Hearst Media Group named us one of the Top Workplaces in Connecticut, and over the last 7 years, Inc. Magazine has singled us out as one of the fastest growing US companies 4 times.

Most importantly, we've also gotten the thumbs up from our customers. We're a 5 star lender on Zillow with over 300 reviews, and we have an 5 star review on Google.

You know the secret to our effectiveness? Whether we're working hard on your loan or kicking back after hours in the company game room, we're always on the same team.

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What our clients say

Manny fought for me when it seemed there wasnt a way.

Shane A.

thelenderlist

What our clients say

Thomas was an outstanding lender throughout the entire process. He was always available to answer my questions, share valuable insights, and offer thoughtful advice when I needed it most. He made everything feel seamless and stress-free, which I really appreciated. Most importantly, I always felt that he genuinely had my best interests in mind.

Austin L.

zillow

What our clients say

Todo excelente y el proceso muy rápido mi experiencia la mejor.

Saylis D.

thelenderlist

What our clients say

Working with Nick and his team was truly one of the best parts of the home‑buying process. From the very first conversation, they were professional, knowledgeable, and incredibly responsive. They took the time to explain every step clearly, answered all of our questions (often before we even knew to ask them), and made what can be a stressful process feel smooth and manageable. Their attention to detail, transparency, and proactive communication gave us complete confidence throughout the process. Deadlines were met without issue, expectations were clearly set, and we always felt like a priority—not just another transaction. I would recommend Total Mortgage without hesitation to anyone looking for a trustworthy, highly competent, and genuinely caring professional team. We are so grateful for their guidance and support and would absolutely work with them again.

Elizabeth R.

thelenderlist

What our clients say

Total Mortgage went above and beyond. Chris and his team were excellent

William H.

thelenderlist

What our clients say

Carrie was exceptional! We had an excellent experience with our mortgage process from start to finish. Would absolutely recommend Total Mortgage to anyone looking for a reliable and trustworthy team.

Kimberly P.

thelenderlist

What our clients say

Excellent work. Featuring personalized attention and detailed, step-by-step explanations—achieving excellent financial results and securing highly beneficial government assistance for the client.

Yusdey V.

thelenderlist

What our clients say

The staff was always will to help in ways she can and if she do not have a answer to my questions, she will quarry with her superiors and get back to me in a timely manner.

Shonette S.

thelenderlist

What our clients say

I had an excellent experience with my lender throughout the entire home buying process. He guided me every step of the way and was always available to answer my questions. Everything was handled incredibly fast and efficiently, and the whole process was completed in record time. He truly went above and beyond by being present at my closing and even bringing a thoughtful gift for my child, which meant a lot to me. What I appreciate the most is that even after closing, he is still checking in and helping me with the process for my first mortgage payment. I highly recommend him to anyone looking for a lender who is professional, reliable, and truly cares about their clie

Maritza G.

thelenderlist

What our clients say

The constant communication with Darren Kapplan, his energy and ability to walk me through the process along with the software Total Mortgages uses that updates you at every stage of the process.

Anthony N.

thelenderlist