Total Mortgage Our Story

our story

Total Mortgage was founded in 1997 by John Walsh, a former loan officer who saw firsthand that the industry could be better. He built a company designed to truly support loan officers and the way they actually work.

What started as a three-person operation has grown into a national lender with more than 450 employees. During the 2007 housing crisis, one principle guided every decision: only approve loans we knew our borrowers could afford. That discipline helped us navigate one of the most challenging times in the industry and it continues to define who we are today.

Our culture is built on support, collaboration, and a willingness to step in for one another. That mindset carries through to how we serve our borrowers. We don’t just quote rates, we problem-solve, educate, and guide people toward responsible paths to homeownership.

As we continue to grow, we remain focused on raising the standard. We invest in our people, processes, and technology, while actively listening to feedback from those doing the work every day.

Goal:

Our goal is simple: to make home financing clearer, faster, and more human leaving every borrower feel more confident from application to closing.

Our Reputation

our reputation

It feels a little weird to brag about ourselves. Instead, we'll let some complete strangers take this one.

In 2016, Hearst Media Group named us one of the Top Workplaces in Connecticut, and over the last 7 years, Inc. Magazine has singled us out as one of the fastest growing US companies 4 times.

Most importantly, we've also gotten the thumbs up from our customers. We're a 5 star lender on Zillow with over 300 reviews, and we have an 5 star review on Google.

You know the secret to our effectiveness? Whether we're working hard on your loan or kicking back after hours in the company game room, we're always on the same team.

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What our clients say

Working with Samson made the whole home buying process feel so much less stressful. He was always available to answer our questions, kept us updated every step of the way, and made sure everything moved smoothly and on time. We really appreciated his patience, professionalism, and support throughout the entire process. We’re so grateful for all his help in getting us into our new home

Angely R.

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What our clients say

Justin was the most amazing agent, communicated everything with me, was so very responsive and understanding. Always wanting to make sure I understood and was okay. He exceeded all expectations and would work with him all the time if I could. Highly recommend!

Jessica W.

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What our clients say

John reviewed my finances, estimated the amount i could borrow and presented a couple of product options. He kept me informed along the mortgage process and completed the mortgage by the deadline. Made the process a seamless experience.

Melinda V.

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What our clients say

I was in a panic. It seemed as if Chase was going to not finance this deal. A month of conditional approvals that never went away. With less than two weeks before closing, I was referred to Total Mortgage and it was night and day. My team got me approved in less than three days. I was able to buy my family a wonderful new home. I cannot stress enough how fast, pleasant, and clever my team was. I wish I had started with them and saved myself a lot of needless worry. Zach is the man!

Joseph I.

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What our clients say

Dominic was great from the first minute. As first-time homebuyers, my wife and I were nervous about the whole process, but the team at Total Mortgage made it smooth. From start to finish, the communication was clear and responsive, always keeping us informed and never leaving us guessing. The process moved faster than we expected, and the rate we got was excellent. It's rare to find a team that combines professionalism with such a personal touch. We couldn't have asked for a better experience for such an important milestone

Francisco R.

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What our clients say

Justin was the best part of my first time home buying journey, he was knowledgeable, helpful, and went above and beyond what was required of him to help me secure funding and get my offer accepted. I recommend working with Justin!!

Jessica W.

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What our clients say

Our excellent loan officer opened our eyes to a loan program that we didn’t even know existed! Minimal verification and documentation loan, for an investment property - who knew! such a great deal! We may just buy another one. This was a smooth easy process Thank you Jennifer McCall 🤗

Carry K.

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What our clients say

MS. GEN HAS MADE MY EXPERIENCE ON PURCHASING A HOME STRESS FREE. SHE COMMUNICATED STEP BY STEP WITH THE PROCESS AND VERY EFFICIENT TO INCLUDE ANSWERING ALL QUESTIONS. MS. GEN EASED THE ANXIETY OF PURCHASING A HOME.

Anthony C.

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What our clients say

The whole Total Mortgage team was phenomenal. Jason Alves is my guy! Super helpful, and I couldn’t have done it without him.

Marc S.

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What our clients say

Fantastic level of service and couldn't find a better person to work with.

Keshan J.

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