our mission

Make home financing clearer, faster, and more human so every borrower feels confident from application to closing

about us

Total Mortgage was founded in 1997 by John Walsh, a former loan officer who saw firsthand that the industry could be better. He built a company designed to truly support loan officers and the way they actually work.

What started as a three-person operation has grown into a national lender with more than 450 employees. During the 2007 housing crisis, one principle guided every decision: only approve loans we knew our borrowers could afford. That discipline helped us navigate one of the most challenging times in the industry and it continues to define who we are today.

Our culture is built on support, collaboration, and a willingness to step in for one another. That mindset carries through to how we serve our borrowers. We don’t just quote rates, we problem-solve, educate, and guide people toward responsible paths to homeownership.

As we continue to grow, we remain focused on raising the standard. We invest in our people, processes, and technology, while actively listening to feedback from those doing the work every day.

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What our clients say

Working with Joanne was a delight. She kept us informed throughout the entire process and was available whenever we had a question, not to mention incredibly organized. I would highly recommend Joanne and Total Mortgage.

Julie V.

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What our clients say

Chris kept me informed during the entire loan process. He is professional, courteous, knowledgeable, and most importantly, friendly. Working with him was a wonderful experience. I felt cared for. Chris followed up continuously with me to make sure I understood what was happening and kept me in the loop as to progress.

Mary P.

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What our clients say

They were very kind and attentive throughout the entire process; I loved their empathy, kindness, and respect.

Betsaida C.

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What our clients say

It's was a great experience Jana is great at explaining everything in detail. I would recommend her. Thank you for everything.

Eric F.

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What our clients say

Ashley is phenomenal to work with. Went above and beyond to make sure we understood and to get us our Loan. Answered every question we had with no hesitation. Would recommend to anybody!

Thesmokey1322

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What our clients say

Todd was terrific to work with. He made the process of selling and buying ( on the same day) as easy as can be. Highly recommend.

Jamie H.

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What our clients say

The Total Mortgage Team is simply the best! From start to finish, the entire process was smooth, simple, and effortless. Every member of the team was professional, knowledgeable, responsive, and committed to making sure everything stayed on track. They truly run like a well-oiled machine. Communication was excellent throughout the process, and I always felt informed and supported every step of the way. What could have been a stressful experience was made easy because of their expertise and dedication. I am beyond happy with my experience and grateful for all of their hard work. If you are looking for a mortgage company that delivers outstanding service and results, I highly recommend the Total Mortgage Team. Thank you for helping make my homeownership journey such a positive one!

Delroy B.

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What our clients say

As first time homebuyers, the process was new to us. Kelly was so helpful from the first phone call. She was available whenever we had a question and made sure we were making the right decisions throughout. We would definitely recommend Total Mortgage and Kelly to anyone!

Shivani

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What our clients say

I had an outstanding experience working with my loan officer throughout the home-buying process. From start to finish, he was incredibly knowledgeable, patient, and responsive. He took the time to explain every step, answered all of my questions, and always made himself available whenever I needed guidance. Buying a home can be overwhelming, but I made the entire process feel manageable. His communication was excellent, and I always felt informed and supported. More importantly, he genuinely cared about helping me achieve my goal of becoming a homeowner. I truly believe I would not have been able to purchase my home without his dedication, expertise, and encouragement. I am beyond grateful for everything he did for me and highly recommend him to anyone looking for a mortgage professional. Thank you for helping make my dream of homeownership come true!

Elizabeth T.

thelenderlist

What our clients say

I could not be speak more highly of Richard and his team and the support they gave during our search for and subsequent purchase of our first home. Richard has a wealth of information to share and is so responsive to questions and fully transparent. Can't recommend Richard and his team enough!

Matt Z.

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