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servicing

For all questions regarding initial mortgage payments, servicing, or 1098 tax forms, please contact [email protected] or call (877) 720-8633.

Office Hours:  Monday - Friday | 9am - 5pm

Q:

I just closed on my loan with Total Mortgage. What does "servicing" mean?

A: Loan servicing includes the collection on your loan payments, questions about your taxes and insurance distributions, questions regarding your escrow account and end of year 1098 statements.

Q:

How do I contact the Total Mortgage loan servicing department?

A: You can reach the loan servicing department by email at [email protected] or call the servicing department directly at 877-720-8633. Our standard business hours are Monday through Friday, 9AM - 5PM EST.

Q:

When is my first payment due?

A: Your first payment date can be found on several closing documents such as the first payment letter. Please note, the first payment letter is not a bill, but an information notice which outlines your first payment due date. Please keep an eye out for further correspondence either via electronic or regular mail.

All loan payments are due on the 1st of the month, but there are set grace periods before a penalty can be applied.

Q:

I received an interim servicing bill from Total Mortgage stating that they will be collecting my payment. How do I make a payment?

A: At this time, we do not accept online payments.

Please mail your payment to:

Total Mortgage Services, LLC
Attn: Loan Servicing
185 Plains Road
Milford, CT 06461

Include the payment coupon attached to your bill or write your loan number and property address in the check memo.

If you would like to make your payment over the phone, please contact the Loan Servicing Department at 877-720-8633. Be prepared to provide your loan number and property address to make this payment.

Q:

I received a Servicing Transfer notice, what does this mean?

A: Your loan is being transferred, meaning that you will be making payments to a new loan servicer. Please read this letter carefully as it contains specific instructions about the effective transfer date, where to mail your payments, the new servicer's customer service hours, toll free telephone number and mailing address for written correspondence.

Q:

I made my payment to Total Mortgage, but I just received a notice that my loan was transferred to a new servicer. What do I do?

A: When your payment is received each month, our servicing team reviews your account to determine whether Total Mortgage or a new servicer should receive the funds. If your loan has been transferred, Total Mortgage will forward any payments received to the appropriate party, as necessary.

Q:

I paid my taxes and insurance at closing, why am I making monthly payments for escrow?

A: Escrow accounts are established so that sufficient funds are in your accounts at the time that your next tax installment or insurance premium is due.

If you have an escrow account, funds will be collected monthly for taxes, insurance, or both. Your servicer is responsible for remitting payment for escrowed items through the funds held in your escrow account.

Q:

I need to file my taxes; when will I receive my 1098 Mortgage Interest Statement?

A: Mortgage Interest Statements are mailed to all qualified borrowers on January 31st for the prior year. Please see the IRS website for the minimum threshold to receive a 1098 Mortgage Interest Statement.

If you did not receive a 1098 Mortgage Interest Statement or if you would like to file your taxes sooner than January 31st, you may bring your closing documents to your accountant.