Vermont

My husband and I had an absolutely amazing experience working with Kelly at Total Mortgage! From the very beginning she was incredibly knowledgeable, responsive, and always so easy to get ahold of, which was extremely important to us as we had difficulties from the very beginning gaining basic information from other lenders. When we were making offers, she was always ready to jump in and get us whatever we needed, which made such a difference in a stressful and competitive market. As first-time homebuyers, we had what felt like an endless amount of questions, and Kelly answered every single one with patience and made sure we actually understood everything throughout the process. We never felt like we were bothering or asking too much. Once our offer was accepted, Kelly kept everything moving incredibly quickly and made the entire mortgage and closing process feel so much easier then we expected. She was on top of everything from start to finish, and we always felt like we were in great hands. We truly could not have asked for a better experience. We are so grateful for everything she did to get us into our new home and would recommend her without hesitation!

Stacy made herself available around the clock and often responded with an immediate phone call response even to a basic quick txt. Her communication style was upbeat, knowledgeable and supportive.

I was a first-time homebuyer and nervous about the process. Kelly was so supportive. She patiently answered all my basic questions and gave me the confidence I needed to enter the market. She answered emails quickly, and it was easy to setup a Zoom meeting with her through her website. I felt safe in her experienced hands. I highly recommend her! She’s the best!

Bridget's patience is abundant and greatly appreciated! This refi was a difficult one due to the repairs that had to take place and the very slow pace at which the contactor was completing the project. Bridget was kind, understanding, informative and accommodating throughout the entire process. I will definitely be referring anyone I can to her and will always bring my business right back to her whenever possible. Thank you, Bridget, for being my voice of reason and my sounding board throughout the entire refi. I couldn't have done it without you!

I would 100% recommend Shane as your mortgage lender. He was extremely nice and thoughtful throughout the whole experience. He made the process extremely quick and easy and was there anytime you needed him. Definitely use Shane as your lender!

Fantastic experience, fast communication and pre-approval.

I highly recommend Total Mortgage! Their loan process was straightforward, organized, and easy to follow from start to finish. The team was always available to answer questions, explain each step, and keep us informed throughout the entire mortgage process. Their program made what can be a stressful experience feel simple and manageable. Thanks to their guidance, we were able to move through underwriting and closing with confidence. If you’re looking for a lender that provides excellent communication and an easy-to-understand path to homeownership, Total Mortgage is a great choice!

George made me feel completely at ease and comfortable throughout the entire home-buying process. He was always just a phone call away, promptly answered all of my questions, and consistently returned my calls in a timely manner. His promptness, professionalism, and support helped ease all of my fears about buying a home. Thanks to George, the process was much easier, less stressful, and even fun! I’m truly grateful for all of his help and would highly recommend him to anyone looking to buy a home.

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I first came across Shane in some google searching in 2024, and at that point he helped me realize we weren't in position yet to make a purchase. We continued slowly eyeing the market for the next couple years and Shane stayed in touch, occasionally checking in to see how we were doing and give an update on rates. Fast forward to 2026, we finally decided we wanted to fully engage in the homebuying process, and Shane was ready to go to bat for us right away on short notice. We (luckily) had an unusually fast process of finding a home we liked and having an offer accepted, and Shane was ready with our pre-approval and full mortgage process, guiding us as first time homebuyers through the process and responding quickly to all our texts and calls with questions. Along the way Shane also made some savvy, smart, creative recommendations that helped us nail the purchase and drew compliments from my real estate agent. Basically, you want Shane on your team as you go through the homebuying process (especially if it's your first time), you'll feel confident and supported the whole way!