Shea and his team kept my wife and I in the loop during the entire mortgage experience. They answered any questions quickly and there were no surprises. Very easy process and very much appreciated.
Shea is committed to navigating the new mortgage landscape through his extreme attention to detail and vast knowledge of mortgage-related laws and regulations. The lending process has vastly changed in the last couple of years, and his attention to detail combined with his ability to communicate these new requirements to his clients is the reason Shea is known for his creativity and customer service.
We really appreciate Shea’s quick response to the multiple offer letters that we had to get drawn up. He was very prompt and made sure the Ofer letters were drawn up in a timely manner.
Shea worked so hard to make sure everything went smoothly and to get us this loan! We couldn’t have done it without him. He always answered any question very quickly and worked hard for us.
Thank you so much for the communication and the setting firm expectations. Would recommend to family members and friends.
Shea means what he says when he tells you his passion is helping new homeowners. Shea was quick with communication and took time to answer our 1 million questions. He never made us feel small or under-qualified. He made us feel like our dreams of homeownership were achievable. His team was just as courteous and easy to work with as he was. 1000% recommend working with Shea, especially if you are thinking of buying your first home and unsure if you can make it happen.
Let me tell you the TRUTH about Total Mortgage, Shea and his team. Shea answered the phone on a Saturday morning when it was a snow storm and it was later in the afternoon. He was kind, knowledgeable and confident. He lead me in every step regarding my application. Once, it was filled out, he directed me to another member of his team, Stephen. Stephen worked and got me approved instantly. He informed me of my limits gave me insight on what were my next steps, and remained professional. I previously was using another agency and the process was taking too long. I am so glad I switched to Total Mortgage! Once I found my dream house I had my keys in my hand in 21 days!!!! YES 21 days. They are fast, honest, reliable, trustworthy, informative, kind, and they are now apart of my family!
Shea was super responsive getting back to me to answer my questions. He was also very understanding, patient and supportive that this was due to my divorce and hard for me. Amazing caring customer service!
Shea was amazing! He was always there to answer any question I had, which I had a few. He is very knowledgeable in his field and I was elated with his answers. I trusted him at his word and he never disappointed me. I felt like he always had my back.
Shea helped us understand what was going on and made sure we got the best deal possible in a no-stress, client-centered environment.
Shea and his team never let me down , it was a difficult purchase not on their end but in the structure of the deal with a 203K FHA loan they knew what they were doing!! Shea got it done and executed on time. His knowledge and confidence level gave me confidence throughout the entire process. I did shop about four mortgage companies before making my decision . He was attentive and reliable throughout the entire process and help me achieve buying our dream home. We were dealing with a foreclosure, and the other party was not playing around. We had a strict deadline. Shea and total mortgage came through. I am forever grateful.
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about total mortgage
At Total Mortgage, we work hard to make it easy. Since 1997, we've combined the personal service and accountability of a local lender with the low rates and product selection of one of the big guys. No matter the loan, we’re with our borrowers every step of the way, from application to closing. It’s no wonder we are a five-star rated lender on Zillow.
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