Total Mortgage Our Story

we like long walks, low rates and happy homebuyers

Get to know total mortgage

our story

In 1997, loan officer John Walsh started a mortgage company. It came as the result of years in the industry; he had the experience, the know-how, and a briefcase full of big ideas – so it was a natural choice to get started.

Over the next decade, his company grew from a tiny three-person shop to a national lender. And when the housing crisis leveled the mortgage industry in 2007, Total Mortgage was one of the few lenders to stay intact. We owe that to a single choice John had made years earlier...

Other lenders were making a fortune by putting borrowers in homes they would never be able to pay for, signing off on the very deals that led to the recession. We only offered the loans that we knew our borrowers could afford.

No matter how large we grow, we’ll never forget how that decision saved both us and our borrowers. And in our post-recession success, we’ve become the kind of lender that can really do it all. We’re proud to provide homebuyers with the service and integrity of a hometown bank while also offering all the same benefits as the big guys. That’s our mission – to provide local lending expertise at the national level.

Our Reputation

our reputation

It feels a little weird to brag about ourselves. Instead, we’ll let some complete strangers take this one.

In 2016, Hearst Media Group named us one of the Top Workplaces in Connecticut, and over the last 7 years, Inc. Magazine has singled us out as one of the fastest growing US companies 4 times.

Most importantly, we’ve also gotten the thumbs up from our customers. We’re a 5 star lender on Zillow with over 300 reviews, and we have an 5 star review on Google.

You know the secret to our effectiveness? Whether we’re working hard on your loan or kicking back after hours in the company game room, we’re always on the same team.

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What our clients say

When buyinig my first home i was scared and nervous for the enitre process carrie was there every step of the way and even after closing helping me with all my questions i have she made everything so smooth shes the best of the best call her you wont regret it!

Nick D.

google

What our clients say

Working with Nelson Dasilva was great! Highly recommend working with him.

Zaul A.

google

What our clients say

I had an outstanding experience working with Felix at Total Mortgage. From start to finish, Felix was incredibly attentive, always available to take my calls, and consistently provided top-notch service. His professionalism and responsiveness made what could have been a stressful process feel smooth and manageable. The app they use for sending documents and requesting signatures is a game-changer—super user-friendly and efficient. It made the entire mortgage process seamless, saving me time and eliminating confusion. I highly recommend Felix and the Total Mortgage team to anyone looking for a reliable, communicative, and tech-savvy mortgage broker. They truly go above and beyond!

User7150081

zillow

What our clients say

Everyone was all on the same page at every step of the process. Any issues were quickly resolved.

Jonathan W.

google

What our clients say

Exceptional service! We were guided through each step and response to our inquiries were prompt!

Cresida R.

thelenderlist

What our clients say

Everything about the experience was awesome. The Loan Coordinator Joseph was amazing. Always willing to take my calls and listened to my concerns. Especially being a first time home buyer. Definitely sending buyers his way!

Bernadette L.

thelenderlist

What our clients say

During the process of my refinance, I experienced a lot of proactive communication from the total mortgage team. Samson and Donna were responsive and efficient.

James T.

thelenderlist

What our clients say

As they say it takes a village, well Kristin Polacik was my whole village through this whole process. I met her over two years ago and she has been on this journey with me every step of the way! She guided me to work with the best people, she held my hand through every part of this process, returned phone calls in minutes, and felt like a therapist too! Her knowledge of her business and her communication are off the charts! But most important to me was her positivity every time we talked, and her patience to guide me through every step. I kept telling her I never did this alone, she said don't worry I got you and true to her word she sure did and brought me to the finish line! I would like to add Kim Delancy her assistant also brought me to the finish line, she guided me with so much patience and support to make sure I stayed on top of everything, which was very much appreciated. So if you need a mortgage lender look no further than Kristin and Kim at Total Mortgage!

Maureen L.

thelenderlist

What our clients say

Nelson was extremely knowledgeable in all aspects of the process and answered all of my questions. I will definitely refer my friends and family to him .. Thanks Very Much Nelson !!

Anthony B.

google

What our clients say

Deirdre rocks!! She was very knowledgeable and helped me thru the whole process with any and all questions, and there was a lot. I would highly recommend her to everyone.

Kenneth B.

thelenderlist