Shelton, CT NMLS# 1796951

Jim and Kimberly from Total Mortgage made our home buying experience easy. All questions were answered and explained quickly. Communication was the best I've ever experienced with a lender as well. We cannot thank them enough.

Kristin P was wonderful. It took me almost 3 years to find the right home and she rode it out with me the whole time. Closing was smooth and I felt so supported throughout the process. Thank you!

Jim McNiff was great to work with. He was quick to answer my many questions and kept us informed every step of the way.

Jim is great helped me refinance my mortgage. Very responsive and easy to work with. Recommended him to my parents.

Five star experience all the way through the process. Jim McNiff is responsive, collaborative, and efficient in getting things done. The Total Mortgage team and each vendor we dealt with was incredibly professional and supportive. Thank you and highly recommend!

Timely reply’s to questions, expectations were explained and goals were discussed.

Kristin made sure that our experience was easy and quick. Thank you Kristin for your hard work.

10 out of 10

- Excellent level of communication, including timely notices of completing milestones throughout the process. - Very personal service; feeling confident that there was team support with a highly professional staff.

Jim and Kim where amazing through out the whole process! They explained everything and where available any time I had any questions! As a first time home buyer they made it very simple to understand and helped me through everything! Highly recommend them!

Was excellent

As they say it takes a village, well Kristin Polacik was my whole village through this whole process. I met her over two years ago and she has been on this journey with me every step of the way! She guided me to work with the best people, she held my hand through every part of this process, returned phone calls in minutes, and felt like a therapist too! Her knowledge of her business and her communication are off the charts! But most important to me was her positivity every time we talked, and her patience to guide me through every step. I kept telling her I never did this alone, she said don't worry I got you and true to her word she sure did and brought me to the finish line! I would like to add Kim Delancy her assistant also brought me to the finish line, she guided me with so much patience and support to make sure I stayed on top of everything, which was very much appreciated. So if you need a mortgage lender look no further than Kristin and Kim at Total Mortgage!

Our team has worked with Kristin several times and she is a pleasure to work alongside. She’s detail-oriented, highly communicative, and always keeps both clients and agents in the loop every step of the way. When questions arise, she’s quick with clear answers and helpful guidance. Our clients consistently feel supported and well taken care of when working with Kristin, and she makes the closing process seamless.

This was our second time working with Tim, and just like before, he made the whole mortgage process quick, easy, and stress-free. We already knew we could count on him, which took a lot of the pressure off during what can be a pretty overwhelming time. He was always available to answer our questions, kept us informed at every step, and gave honest advice that helped us make the right decisions. It’s clear Tim genuinely cares about his clients, and that trust we built the first time only grew stronger through this experience. I wouldn’t think twice about reaching out to him again, and I continue to recommend him to anyone looking for a lender they can rely on.

Total Mortgage made our home buying experience great. We had no stress throughout the process. What we appreciate about this Mortgage company is that they act on things urgently with precision, gave us positive feedbacks whenever we had any questions or concerns. I would recommend this Mortgage company with great pleasure.

I love the website, total mortgage portal Getup-to-

You really worked hard and quick to get us to our first home. And the app. We used to send out documents was great way to make it easy to navigate. Thank you so much for your dedication.

Communication and keeping her word!

It was an easy transaction and when we had any questions or concerns the agent was there to guide us through being that this was our first time buying a home would definitely use total mortgage again

Jim was responsive and cooperative and made the process easy to understand and quick.