Loan Servicing Associate
Milford, CT — Full Time
Job Title: Loan Servicing Associate | Department: Accounting | Location: Milford Office | |
Position reports to: Accounting and Servicing Team Lead | Position supervises: N/A | FLSA status: __ Exempt X Non-Exempt | |
TMS Core Values:
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General Purpose and Scope (Summary): This entry-level position is responsible for providing Loan Servicing support. The position involves administrative tasks and the right applicant will possess strong customer service skills. Customer service with internal and external clients is paramount to being successful in this position! | |||
Responsibilities/Functions: - Complete interim servicing monthly billing and escrow disbursements - Handle all incoming borrower related servicing calls and emails - Create payoffs and produce payment histories, as requested - Coordinate escrow transfer - Act as master servicer coordinator for sub-servicing related activities -Coordinate with investors on any payment transfer and related issues
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Personal Traits / Competencies: - Attention to detail and have a problem solving aptitude. - Good oral and written communication skills. - Must be customer service oriented.
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Technical / Computer Skills: - Proficient using Microsoft Excel, Word and Outlook -Encompass knowledge preferred - Must have general Knowledge of the Mortgage industry with specific knowledge of the Loan servicing preferable.
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Education and Experience: - High school diploma or GED equivalent - Bachelors’ degree from an accredited college or university - 0-2 years related experience
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Certifications, Licenses, etc. -Not necessary, but helpful to have formal fair debt compliance training
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Hours for position: M-F 9am-5pm This position may require frequent additional hours, at times on a daily basis; must be available to work additional hours on short notice as determined by management to meet customer service and investor requirements
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Conclusion This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. |
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