Shane was an absolute consummate professional throughout our process of buying our first home. If you need a mortgage professional, Shane is the person you need to be speaking to. Shane was extremely knowledgeable, including minute-to-minute real world updates on the market - he was on the phone with us at all hours to explain every detail of our loan, and even helped us monitor the stock market and geopolitical news to make informed decisions that ultimately led us to have a winning mortgage contract. Shane knew exactly how to best represent our interests and get us an affordable mortgage and rates that worked for us. When you need an honest and reliable mortgage banker, I cannot recommend Shane enough. Thank you Shane!
Shane was an absolute consummate professional throughout our process of buying our first home. If you need a mortgage professional, Shane is the person you need to be speaking to. Shane was extremely knowledgeable, including minute-to-minute real world updates on the market - he was on the phone with us at all hours to explain every detail of our loan, and even helped us monitor the stock market and geopolitical news to make informed decisions that ultimately led us to have a winning mortgage contract. Shane knew exactly how to best represent our interests and get us an affordable mortgage and rates that worked for us. When you need an honest and reliable mortgage banker, I cannot recommend Shane enough. Thank you Shane!
Shane was exceptional to work with! Always available (even when not in the office) to handle all our questions, worked around the clock, and was extremely knowledgeable! I’d recommend him to everyone!
I would 100% recommend Shane as your mortgage lender. He was extremely nice and thoughtful throughout the whole experience. He made the process extremely quick and easy and was there anytime you needed him. Definitely use Shane as your lender!
I first came across Shane in some google searching in 2024, and at that point he helped me realize we weren't in position yet to make a purchase. We continued slowly eyeing the market for the next couple years and Shane stayed in touch, occasionally checking in to see how we were doing and give an update on rates.
Fast forward to 2026, we finally decided we wanted to fully engage in the homebuying process, and Shane was ready to go to bat for us right away on short notice. We (luckily) had an unusually fast process of finding a home we liked and having an offer accepted, and Shane was ready with our pre-approval and full mortgage process, guiding us as first time homebuyers through the process and responding quickly to all our texts and calls with questions.
Along the way Shane also made some savvy, smart, creative recommendations that helped us nail the purchase and drew compliments from my real estate agent.
Basically, you want Shane on your team as you go through the homebuying process (especially if it's your first time), you'll feel confident and supported the whole way!
All the people at TM were great throughout the process. From Shane, to Kim to the underwriting team. My only critique is that the technology they used to house completed and submitted documents may be a bit flawed. There were several occasions where I had upload documents into my portal only to find out that they were not received and so I had to re-upload. All in all, not really a big deal, but when time is crucial it does detract a bit from the overall experience. Great people none the less and thats the most important part of doing business, the people you work with!
If your looking for a lender who is genuine, professional, punctual, and knowledgeable about his expertise then look no further you have hit the jack pot! You cannot go wrong working with Shane and his team! They all were more than satisfactory in their work. My family and I could not have had a better experience! Thank you all for everything, you were ALL so courteous, attentive and paid very close attention to detail as to make the process smooth and transparent. Shane is someone you can ALWAYS COUNT ON, ESPECIALLY WHEN YOU NEED HIM MOST! And his responsiveness is untouchable. That’s one of the many reasons that separates him from the rest, making him stand out as the BEST!
After another lender couldn’t make a loan work for us, we reached out to Shane and we just moved into our new home! Couldn’t recommend him enough. He was responsive and thoughtful and made it a smooth process.
Shane was phenomenal from start to finish. As a first time homebuyer, I had a lot of questions and expected the mortgage process to be overwhelming, but he made everything incredibly straightforward and stress free.
He worked incredibly fast, helped me secure an excellent rate, guided me through the MassHousing process, and made uploading all of my documentation unbelievably easy. What really stood out though, was that he didn’t just move quickly. He took the time to educate me. He patiently explained every step of the process so I understood what was happening and felt confident in every decision.
Shane was always responsive, no matter the time, and consistently patient, attentive, and professional. I never felt like I was bothering him with questions, and he always made sure I had the information I needed.
Buying your first home can be intimidating, but thanks to Shane, I felt completely at ease throughout the entire process. I couldn’t recommend him more highly, and I would absolutely work with him again.
From the moment we met Shane—which was the last minute before offering on our home—he went above and beyond to support us through our home purchase. Shane took time out of his 1st wedding anniversary picnic to introduce himself to us and walk us through the pre-approval process. He was available for us 24/7 for our many questions and explained everything about our mortgage process in a respectful and approachable method so we felt comfortable with each step as we moved toward closing. He worked with us closely to get a great rate while meeting our monthly payment comfortability.
I would use Shane for every home purchase and recommend him to all of my friends and family. He is reliable, knowledgable, and genuine. We couldn't imagine navigating our first home purchase without his expertise and guidance. 10/10! We are lucky to have made a life-long partner in real estate as well as a friend.
As a first-time home buyer, my fiance and I had no idea what to expect and had a ton of questions throughout the process. Shane made everything so much easier than I thought it would be. He always took the time to explain things in a way that actually made sense and was incredibly responsive whenever we had questions or concerns. Buying a home can feel overwhelming, but Shane made the process feel manageable and much less stressful. He genuinely cared about helping us and never made us feel like just another client. We’re incredibly grateful for all of his hard work helping us get into our first home, and I would highly recommend him to anyone looking to buy a house.
Shane was awesome. He made the home purchase process simple and stress free. He was easily available by phone or text when I needed him. He genuinely cared about me and my mortgage needs, championing me and checking in along the way. I will definitely use him again to refinance or for a future purchase. Highly recommend this guy!
As a first-time home buyer, I couldn't have asked for a better experience. When the owners decided to sell the Connecticut condo I was renting, I was nervous about buying without a real estate agent involved. Shane Higgins and his team made the 2.5-month process smooth and manageable, guiding me every step of the way. Closing day was incredible, and I was overjoyed to become a homeowner. I highly recommend Shane for his dedication, professionalism, and commitment to helping me achieve homeownership.
As first time home buyers my wife and I were unsure what to expect and how to navigate the loan process. Shane explained everything in great detail, and was available to talk whenever we needed. He made a daunting process smooth and easy and I couldn't be happier we chose to work with him. Would recommend without reservation to anyone looking for someone who is knowledgeable and responsive and clearly takes great pride in his work. Thank you again!!!
Follow through, communication, friendliness and just top notch service?
Shane was great, we would definitely recommend him and total mortgage to anyone looking for a home.
Shane Higgins and his team were the absolute best people we could have had help us for buying our first home. He made sure every aspect of things was clear to us, and no question ever went unanswered. As first time homebuyers, we were nervous. But Shane and his team made this process so much less of a headache than it could have been, and was there for us every single step of the way. Now I can I say I am comfortably living in my first home with his help. Absolutely recommend total mortgage, Shane and his team!
Shane Higgins and team were excellent to work with and highly recommend them.
In 2024, Shane guided my wife and I through the process of buying our first home together. Circumstances changed a year later and we were in a position where we needed a more accommodating place. Our first call....Shane Higgins. Without missing a beat...Shane guided us from the initial phone call all the way through closing. Leaning into his professionalism, expertise and dedication for a 2nd time all but solidified my belief that forever....we got our mortgage guy! Thanks Shane....for working tirelessly and effortlessly in ensuring such a smooth transition.
"“Shane was fantastic to work with—knowledgeable, responsive, and always looking out for my best interests. He made the mortgage process smooth and stress-free from start to finish. Highly recommend!�\n"
"Extremely satisfied. Shane was supportive during the entire process. The timelines were right on track. "
"Shane was very helpful and responsive even at the oddest hours. He answered our calls before during and after the closing to help us sort through all of our needs, and was very attentive to the getting us the best rate that he could"
Shane made the process of buying our house much easier, by being responsive and answering all of our questions at all hours. Really was an easy person to work with before and after closing.
Shane was very helpful and responsive before during and after the closing process. He was attentive to the context in which we were buying, and did his best to get us a good rate. He was also very responsive in the oddest hours
"Wonderful team especially my loan officer Shane he's inspired me , you can see that he loves what he's doing. Very nice, very responsive, always ready to answer your questions, very methodic and professional. My process only take 30 days. It was a pleasure working with them . "
