Branch Manager NMLS #1396546
I worked with Melissa O’strander she was very nice. Very understanding. Listen to my needs. Ask me what questions I had to take care of financially and I really appreciated. Her direction. Will definitely be working with her and referring her and this company again. Thanks again
It is hard to decide on a rating for Total Mortgage as a whole. The mortgage prequalification process through closing went as smoothly as possible. I was extremely grateful for Melissa O'Strander's help. Unfortunately, everything seemed to fall apart after closing when my loan was transferred to the Servicing Department. I was notified on 12/19 that my loan (first payment due 1/1) was transferred. I was only provided with an address- not even a phone number or website. When I requested this, my request was ignored. Per the Notice of Transfer of Servicing, "The law requires that your present servicer send you this notice at least 15 days before the effective date of the transfer." The effective date of transfer is 1/1/26. This does not constitute sufficient notice. I am happy to provide an email trail if anyone is interested. Also, I have notified my realtor that I would now not recommend Total Mortgage to future buyers. This was all preventable.
Outstanding service
Melissa and Emily were absolutely amazing. They both went above and beyond to make sure I was ok. I am super grateful to both of them for assisting me🤗🤗🌹🌹🌸🌸
This entire process was amazing! Melissa is knowledgable and caring. She gave us all the information we needed in a timely fashion and helped ease our nerves throughout the process. Melissa and her team are a true definition of professionalism paired with compassion that anyone going through the home buying process should get. We are impressed and highly recommend Total Mortgage!
She was amazing and highly recommend her . We are so grateful . She jumped through hoops to make things happen in the end . Thank you Melissa❤️
Always responsive and reliable and hardworking at what she does!! She goes above and beyond to be helpful. I love getting a loan with Melissa!
As a Realtor, A great lender is so valuable! Melissa O'Strander with Total Mortgage genuinely cares about her clients and is so incredibly knowledgeable! I would encourage anyone who is looking for a lender to give her a call!
Melissa is a great Mortgage officer. I worked w/ her with a first time home buyer , who was needless to say nervous and apprehensive about the entire process. Melissa made this process seamless and to this day continues to be a person you can reach out to and discuss new or old loans. Thanks Melissa for this opportunity to speak out.
Melissa was great to work with. She was there for me anytime I needed help even after the sale. If you are buying your first home like me she is the one.
Melissa Ostrander was always there to answer my questions no matter what time of day... or night it was. Always had my best interest at heart. Highly recommend her for anyone buying their first home especially.
Melissa at Total has done multiple refinance for me. Smooth easy process each time.
Melissa was unbelievably helpful and I could not recommend her more!
As a first time home buyer it was definitely a new scary endeavour for my wife and I. Melissa was able to walk us through everything and get us the loan we felt most comfortable with. Overall a great experience!
I had an exceptional home buying experience with my lender, Melissa. From the very beginning, Melissa was incredibly communicative and available to answer any question at any hour, whether it was through email, text message, or phone call. Her response time was impeccable, ensuring that I never felt left in the dark during the process. Melissa's efficiency and quick actions at every step played a huge role in making the entire experience smooth and less stressful. Thanks to her dedication and professionalism, I am now a proud first-time home buyer. I couldn't have asked for a better partner in this journey.
Was easy and everyone explained it to me if i didnt understand
Thankbyou for everything!
Communication and ease of mortgage process
Communication was great Efficient Personable
She was excellent communicating, always followed up, was very knowledgeable and worked hard to get my loan approved fast so we could buy before Christmas!
Throughout this transaction, the officers demonstrated remarkable professionalism, reliability, and communication skills. The human relations and services provided to me were exceptional. I strongly recommend this company to everyone.
Melissa helped me navigate through the VA mortgage process. Quick efficient online signing. I recommend Melissa Ostrander to get your mortgage thank you Rick
Melissa O'Strander is the one you want on your side. When your ready to get a mortgage. Dreams can come true home ownership is just a phone call away. Thank you Melissa for making ours come true Rick M
Melissa waa very helpful about answering all the questions we had as first time home buyers. She was always prompt to respond!
It was a good experience
