Melissa O'Strander

Outstanding service

Melissa and Emily were absolutely amazing. They both went above and beyond to make sure I was ok. I am super grateful to both of them for assisting me🤗🤗🌹🌹🌸🌸

This entire process was amazing! Melissa is knowledgable and caring. She gave us all the information we needed in a timely fashion and helped ease our nerves throughout the process. Melissa and her team are a true definition of professionalism paired with compassion that anyone going through the home buying process should get. We are impressed and highly recommend Total Mortgage!

She was amazing and highly recommend her . We are so grateful . She jumped through hoops to make things happen in the end . Thank you Melissa❤️

Always responsive and reliable and hardworking at what she does!! She goes above and beyond to be helpful. I love getting a loan with Melissa!

As a Realtor, A great lender is so valuable! Melissa O'Strander with Total Mortgage genuinely cares about her clients and is so incredibly knowledgeable! I would encourage anyone who is looking for a lender to give her a call!

Melissa is a great Mortgage officer. I worked w/ her with a first time home buyer , who was needless to say nervous and apprehensive about the entire process. Melissa made this process seamless and to this day continues to be a person you can reach out to and discuss new or old loans. Thanks Melissa for this opportunity to speak out.

Melissa was great to work with. She was there for me anytime I needed help even after the sale. If you are buying your first home like me she is the one.

Melissa Ostrander was always there to answer my questions no matter what time of day... or night it was. Always had my best interest at heart. Highly recommend her for anyone buying their first home especially.

Melissa at Total has done multiple refinance for me. Smooth easy process each time.

Melissa was unbelievably helpful and I could not recommend her more!

As a first time home buyer it was definitely a new scary endeavour for my wife and I. Melissa was able to walk us through everything and get us the loan we felt most comfortable with. Overall a great experience!

Was easy and everyone explained it to me if i didnt understand

Thankbyou for everything!

Communication and ease of mortgage process

Communication was great Efficient Personable

She was excellent communicating, always followed up, was very knowledgeable and worked hard to get my loan approved fast so we could buy before Christmas!

Throughout this transaction, the officers demonstrated remarkable professionalism, reliability, and communication skills. The human relations and services provided to me were exceptional. I strongly recommend this company to everyone.

Melissa helped me navigate through the VA mortgage process. Quick efficient online signing. I recommend Melissa Ostrander to get your mortgage thank you Rick

Melissa O'Strander is the one you want on your side. When your ready to get a mortgage. Dreams can come true home ownership is just a phone call away. Thank you Melissa for making ours come true Rick M

I lived in Washington and bought a house on the east coast. Melissa walked me through the entire loan process remotely, including the closing(!!), without a hitch. She worked closely with my real estate agent and closing attorney and just made it easy for me. She was always available for my questions and always ready to put me at ease; I never felt that I had to worry. She is top notch.

Melissa made the house buying easy and as stress free as it could be. She was always a phone call away with any questions or concerns we had.

Melissa was always readily available to answer any questions we had, explained everything to us as first time home buyers. Thanks you Melissa!

Melissa was always available at every turn—making us feel so comfortable and prepared! It felt just like working with a close friend. She helped us identify the best time to lock in our rate and explained each step in the mortgage application process so we knew exactly what to expect. I will never forget what she told us when we first met her—buying a house is stressful, but it can be fun when you have a supportive team. Thank you Melissa!

Melissa made the process seamless, she provided answers promptly and always professionally.

The open communication she was always available.

Everyone worked very hard and fast for a successful easy process. Melissa answered every question and concern we had. She and her team did an excellent job.

It was a pleasure to work with the team .

We were in a significant bind when our first lender failed to meet our purchase requirements the week of our closing. Melissa and her team took over and got us a great mortgage so quickly, we were just amazed at the efficiency, professionalism, and communication compared to our previous nightmare. Sara and I can recommend Melissa without reservation and were so happy working with her!

Melissa was communicative, attentive, and supportive throughout the whole process.

Melissa’s dedication and work ethic is second to none. She worked extremely hard to get me into this house and I am very grateful!

Melissa was amazing through the whole process. She was attentive and answered all our questions as they came up. She worked diligently to get us the best rate. I recommend her highly!

I work with Melissa and I was very happy. She took her time to go over everything, explaining them in ways that I would understand. I could reach out to her at every step along the way and I was in capable hands at all time. I am so grateful to have work with her.

We can honestly say our experience with Melissa,. It was great she was always to answer any question or help me with any problem I was having while we was through this process .once you have her in your size, you’ll be in good hands .

Melissa and her whole team were great people to work with! Melissa answered all our questions! She was always a phone call or text away! They made this experience super easy and comfortable! I will 100% recommend you guys!

Melissa was extremely helpful in the whole process.

Melissa was very thorough with the information she provided us for our mortgage. Walked us through the differences between mortgage options, as well as made sure we had everything we needed when it came time to choose our mortgage and close.

Great communication and even better service.

Melissa was always available to speak and gave a true knowledgeable answer each time

The personal connection like talking to your best friend about things and at the same time very professional and I recommend Melissa to my son who closed on his house 2 weeks ago and my daughter recommend Melissa to me cannot say enough wonderful experience Thank you Rick M

Omg, I don’t know where to start because I have so many good things to talk about Melissa, she was so patient with me, listens and helped me through this all process, sometimes I felt down the process was stressful but talking to her and my Agent Zantia, kept me going. I already recommended a friend to try Melissa.

Very easy process

Melissa was very professional and was able to really help us with getting the ball rolling on our initial loan. Once we were ready to buy a house she was able to get us in touch with all of the correct people and helped make sure we had all of our paperwork in order.

Melissa is great

I was told a day for closing and they stuck to it

very hands on

She was great and led me every step of the way

I felt very comfortable and taken care even though I also felt overwhelmed and did not know any of the processes. Melissa and her team made it so I felt ok, while being a new home owner. Being knowledgeable about the VA loan process was also very important for me and that was handled perfectly.

The amount of communication!

I was nervous about getting into it, but upon meeting her, she took time to explain everything and reassured me that she will be there at every step. She answered all of my questions and got everything done fast. If I were to do it again, I would contact her ten times more.

I came into this with almost no idea what to expect, and Melissa was there with me every step of the way explaining things. She is very cordial and welcoming.

Melissa was amazing and guided us through the entire process. We couldn’t have been more happy. Her knowledge and level of professionalism made us completely comfortable, and we will recommend her to anyone we know looking to purchase a home.

Melissa was always available to help and always kind.

How do I begin to speak so highly of such a strongly educated woman in her field? She is such a remarkable person and will do everything possible to get you your dream home. She’s communicative, relatable, and reliable. It’s evident that she has a passion for her career and makes each client feel special and heard day or night. One thing for sure is, you will be grateful for the opportunity to work side-by-side with Melissa on your home buying journey.

My husband and I are first time homebuyers and Melissa was beyond helpful. She made the process so easy to understand and walked us through each step. It was an absolute joy to work with her and I plan on recommending her to any and all family and friends.

IN A FEW WORDS, MELISSA IS THE VERY BEST LOAN OFFICER I HAVE EVER HAD THE PLEASURE OF WORKING WITH