Branch Manager/VP, Mortgage Banker NMLS #149795
I’m a first time home buyer, who was pretty overwhelmed by the whole process. Jay made sure I understood each step of the way. He was very quick to provide documentation to my realtor during the search process, and then talked me through documents when I was finally ready to buy. I felt so supported throughout everything— highly recommend!!
Our lender was upfront on all aspects and he was available 24/7 to answer questions. Entire office was very professional. Would definitely recommend them.
Jay was on top of our mortgage process. His team were very diligent in there communications with the needs of the process. Jay was able to answer all our questions in a timely manner.
Great, knowledgeable, and responsive team that made a stressful closing into an easy experience!
The team was excellent! Very responsive and made the process significantly easier. I recommend this team to anyone in the home buying process. Thank you Jay and team!!
Jay, Shelita, and Andrew were fantastic! They were patient, communicative, and extremely friendly. We appreciate everything they did to help us throughout this process.
Jay and the team worked hard during the busiest holidays to ensure I was in by new years Day.
Jay Johnson is one of the smartest and most knowledgeable people in the business! He helped me understand how to make the most of my considerable choices and we had real conversations about what it means to take on certain kinds of debt! I trusted him completely and he did not disappoint. Blessings to you Jay!
"We always have a great experience with Jim and his team. 10/10 will recommend, would recommend. "
PErsonal touch
They communicate clearly. The whole process was incredibly smooth and I would recommend them to anybody.
Jay was great and responsive. He answered all my questions and helped right until the end.
Jay was very informative and knowledgeable. It was clear from the start that he has been doing this a very long time and he was able to support us through a very difficult transaction despite many hurdles thrown our way. He was fluent in all the different loans and the advantages of each and potential roadblocks. Thank you Jay!
Thank goodness and God bless you and your families and your loved
Jay worked with me throughout the buying process. He and his team advised me as to what was needed, what would come next, etc.
Jay kept me informed through the whole process. He answered every question no matter the time of day. He really made my experience amazing!
explained in depth and answered all of my question anytime availability and professionalism was great
Jay is the best -- thanks!
Working with Jay Johnston at Total Mortgage was an absolute pleasure! He made the often-daunting mortgage process feel effortless. Jay is incredibly patient, explained everything clearly, and always went the extra mile. We're so grateful for his expertise and highly recommend him to anyone looking for a smooth and successful mortgage experience.
Jay was incredible. The level of communication and willingness to explain everything was exactly what we needed no matter the time of day! He took the time to explain all of our options and made sure we truly understood what everything meant.
Jay was always available and ready to help! He provided zero-judgement guidance, even on early weekend mornings. When you share your good news with friends and family, they often share their home-buying horror stories. We didn't experience a single troubleing thing. Jay made our mortgage documents and process easy to understand. We felt like we had a friend in our corner!
Thank you Jay for helping us obtain our dream home! We felt very comfortable and confident throughout the homebuying experience. We would definitely recommend Jay to anyone!
Jay and his team were EXCELLENT. They educated us (as first-time homebuyers) on everything throughout the process, and made us feel secure and taken care of. We came from another lender who we were less than pleased with, and the contrast between the previous lender and Jay was night and day. Could not be happier and will be recommending Jay and his team to anyone we have the opportunity to do so.
Jay and his team made you feel like your business mattered to them.
Friendly, dedicstion and always available.
