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Jana has been in the mortgage industry for close to twenty years. She has a long history of providing world-class customer service and understands the reservations that her clients have with dealing with “banks”. With Jana, you can expect a positive experience because you’re not just a number. Her motivation is to find her clients programs tailored for their situation in their life. Her vast knowledge and love for helping everyone no matter their station in life is what makes her the voice you want to hear when you’ve been told, “we can’t help you."
With her work ethic, Jana will work tirelessly to help you with the purchase of your dream home or refinancing an existing home and will customize the details so they fit just right for your needs. Her upfront and transparent approach is always appreciated, and she will explain every step of the process so that you have an understanding of exactly what to expect with no surprises.
Jana and her team will be there when you need them to be. They are available seven days a week, so even if you need to be pre-approved on a Sunday morning, someone will be available for you to answer all of your questions and assist with your financial needs.
Jana is amazing! She was very responsive and personable. Starting the process as a first time homebuyer can be intimidating; however, Jana’s knowledge and expertise made the process seamless. The way she explained everything made it clear and easy to understand. I appreciate all of her help and guidance through the mortgage process. I would highly recommend working with her and plan to refer friends and family to her going forward.
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Working with Jana was amazing. I was so worried about the whole process of buying my first home, but Jana made this whole process stress very. She never not once made me feel alone in this. She was there for me every step of the way and some. Jana is the best.
Jana was great all around. She was available at all times to answer any questions, and she guided me in the right direction when I needed to retrieve documents I didn't have on hand. I truly appreciate all of her efforts.
Jana was very knowledgeable. She made sure I had the necessary documents, explained the process, the programs I qualified for and she address my questions and concerns.
From start to finish Jana was communicative, knowledgeable, and helped me make decisions along the entire process with good advice.
As a first time home buyer, Jana held my hand the entire way. She over communicated and made my home buying experience simple. I'd refer to anyone. She's great!
She was very informative and made sure you understood anything. She kept herself available for any questions you may have.
A great experience looking at different homes. The time it takes to get an appointment to look at the homes, make an offer it a huge experience. Agent was very sweet explaining the process, how it all works together with the mortgage company. It's a slow process but at the same time exciting. Everyone plays a part to guide you through. Great experience!
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Jana was great! Very communicative and patient as it was my first time home buying!
You did a wonderful job by getting me the house
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At Total Mortgage, we work hard to make it easy. Since 1997, we've combined the personal service and accountability of a local lender with the low rates and product selection of one of the big guys. No matter the loan, we’re with our borrowers every step of the way, from application to closing. It’s no wonder we are a five-star rated lender on Zillow.
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75 Essex Street, - Andover, MA 01810
Branch NMLS: #1827307
Banker NMLS: #1826980
