She was very attentive and made sure I understood every detail and when I had confusion or a discrepancy she was right there to solve it .
about me
Jana has been in the mortgage industry for close to twenty years. She has a long history of providing world-class customer service and understands the reservations that her clients have with dealing with “banks”. With Jana, you can expect a positive experience because you’re not just a number. Her motivation is to find her clients programs tailored for their situation in their life. Her vast knowledge and love for helping everyone no matter their station in life is what makes her the voice you want to hear when you’ve been told, “we can’t help you."
With her work ethic, Jana will work tirelessly to help you with the purchase of your dream home or refinancing an existing home and will customize the details so they fit just right for your needs. Her upfront and transparent approach is always appreciated, and she will explain every step of the process so that you have an understanding of exactly what to expect with no surprises.
Jana and her team will be there when you need them to be. They are available seven days a week, so even if you need to be pre-approved on a Sunday morning, someone will be available for you to answer all of your questions and assist with your financial needs.
client testimonials
I am the Broker of HFM Realty. Her services has been excellent, reliable and gets the sales done. We would like to refer her to anyone needing lending services for purchasing a home.
Jana went above and beyond to ensure that my needs were met and that all my questions were answered clearly. I will absolutely be referring friends, family, and associates to Jana. She is incredibly talented at her work. Absolutely the best!
Jana was always available and answered all our questions. She had great advice and guided us through the process professionally.
Super job by a very competent person. Jana went above and beyond due to some very unusual circumstances. Still managed to pull everything together and make the both of us happy new homeowners
Every question that I had was answered in detail from a to z,and she keeped me in the lope during the process on changes that would affect me.she was great.
The level of professionalism and patience displayed while work was Jana throughout the entire process.
Jana made herself available whenever we needed to talk to her. If she did not have an answer to a question, she got the answer and was quick to contact us. Jana never sugar-coated information, she kept us up-to-date on our timeline and followed through with anything we needed to have done.
Jana’s knowledge and communication was phenomenal! She was quick to respond and always thinking ahead to move the process along quickly. Very detailed and knows the market/industry extremely well. Very Impressive!
Jana was prompt in response time and answering any questions that I had to the best of her ability. Definitely would use jana again!
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about total mortgage
At Total Mortgage, we work hard to make it easy. Since 1997, we've combined the personal service and accountability of a local lender with the low rates and product selection of one of the big guys. No matter the loan, we’re with our borrowers every step of the way, from application to closing. It’s no wonder we are a five-star rated lender on Zillow.
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