
Charlie Masse
Branch Manager/VP, Mortgage Loan Originator NMLS #23120
Customer Reviews (306)
Charlie has been working with our clients for years, he truly is the "mortage educator", as he guides our buyers through whats best for each individual purchase.
My experience with Charlie was fantastic. He was exceptional from the very first phone call to the day we finally met in person on the day of my closing. Throughout my entire journey, he provided me with invaluable advice that I’m happy to share with anyone who’s considering buying a house.
I was having a hard time getting my bank to help me when i was looking to purchase my home. Charlie was very professional, patient and worked with me until he found the best way to help me. I refinanced that same house (lower rate) with Charlie. I am recommending to all my friend needing help.
Very exceptional person to work with. He goes above and beyond to make sure you are satisfied. Would recommend time and time again. Love this company.
I love working with Charles, we've done 3 transactions together and each one is smooth. Charles and his team are efficient, excellent comnunicators and also incredible problem solvers. They do everything they can to get my clients their homes.
Total Mortgage services are excellent. I am well pleased with the level of professionalism that I encountered from the team, Mr. Charlie Masse, JR and so many others. They helped me through the process on getting my first home, they are knowledgeable, patient and understanding. I am encouraging any first timer to give Total Mortgage a chance.
This is the place to go for efficiency and understanding. Charlie works with all types of budgets and is a Wizard at making deals happen. I wouldn't go anywhere else. I am a client for life as is my family.
Charlie and his team were fantastic to work with and made the process easy for my buyers. I would definitely recommend him to anyone who has mortgage needs.
Charlie is an exceptional mortgage lender. He truly takes the time to understand each h client and their needs as well as establish a relationship with them and their Realtors representing them. I would recommend him 100 times over and always refer him to my clients. Thank you Charlie for all that you do!
I had a great experience working with Charlie. He was very knowledgeable and responsive throughout the transaction. He always put his clients' best interests first and was a pleasure to work with. I look forward to working with him again.
Charlie and his team have very respectful and personable thru every time he has been of service. Will definitely recommend and call upon his services again.
My experience with Charlie Masse and Total Mortgage was absolutely amazing. As a first-time homebuyer, I was nervous about the process, especially since I was combining households with my family after they sold their home. The entire team at Total Mortgage was patient, understanding, and supportive every step of the way. They took the time to answer all of our questions and made what could have been a stressful experience feel manageable and exciting. Thanks to their guidance and dedication, we are now settled in a wonderful neighborhood and enjoying this new chapter together as a happy family. Thank you, Total Mortgage, for helping make our dream of homeownership a reality!
Total Mortgage has been amazing throughout this whole process. Charlie Masse was nothing but patient and kind with my financial situation. He have great advice and was available anytime I needed anything. Would definitely recommend!
I'm officially a homeowner and I couldn't be more excited. I have to say, working with Charles, JR Torchon, Pat Frazier and the Total Mortgage team was a genuinely great experience. From pre-approval all the way through to closing day, you kept me informed, moved quickly when deadlines were tight, and made what could have been a very stressful process feel manageable. The turnaround on documents and the responsiveness whenever I had questions really stood out. This was my first real estate purchase and you made it a smooth one. I'll absolutely be recommending you to anyone in my network looking for a lender and when it's time to expand the portfolio, you'll be my first call. Thanks again to you and the entire team for everything.
Charlie Masse and Kristyn Brockett really helped me through the whole process. This was our first mortgage and home purchase and we had a significant lack of knowledge but they answered any and all questions! Really took the time to be careful through the process too. Couldn't have been easier!
Extremely professional. Charlie made the process super easy!
The process went smoothly and received great care from Charlie and Kristyn !! Number 1 in my book. Highly recommend them!!
This is our second time working with Charlie, who was super patient explaining the process to us, willing to help figure out the best plan and the process was extremely smooth!
As always Charlie was great to work with. Great experience. This is the third or fourth time using him. Highly recommend him to anyone!!!
Charlie is one of the best lender i every met he n his team make my home buying so stress free n do help I would give him 1000 out of 1000 rating any one lookin for the best lender hit Charlie from total mortgage he so peaceful n help full he will always be my number 1 lender
Charlie was great to work with throughout the mortgage process. He was very responsive and kept us informed every step of the way, making sure we always knew what to expect. His communication and professionalism made the process much smoother.
My loan officer was excellent, he took the to work with me throughout the process especially as a first time home buyer. All the staff members are knowledgeable and understanding and they do return calls and respond to emails in a timely manner.
Very timely service, great team, great communication. I have been using TM a few times for my own loans and I refer others as well. Charlie Masse and mortgage force team are highly skilled and professionals.
His patience and the detail in how the process


