I'm officially a homeowner and I couldn't be more excited.
I have to say, working with Charles, JR Torchon, Pat Frazier and the Total Mortgage team was a genuinely great experience. From pre-approval all the way through to closing day, you kept me informed, moved quickly when deadlines were tight, and made what could have been a very stressful process feel manageable. The turnaround on documents and the responsiveness whenever I had questions really stood out.
This was my first real estate purchase and you made it a smooth one. I'll absolutely be recommending you to anyone in my network looking for a lender and when it's time to expand the portfolio, you'll be my first call.
Thanks again to you and the entire team for everything.
Charlie Masse and Kristyn Brockett really helped me through the whole process. This was our first mortgage and home purchase and we had a significant lack of knowledge but they answered any and all questions! Really took the time to be careful through the process too. Couldn't have been easier!
Extremely professional. Charlie made the process super easy!
The process went smoothly and received great care from Charlie and Kristyn !! Number 1 in my book. Highly recommend them!!
This is our second time working with Charlie, who was super patient explaining the process to us, willing to help figure out the best plan and the process was extremely smooth!
As always Charlie was great to work with. Great experience. This is the third or fourth time using him. Highly recommend him to anyone!!!
Charlie is one of the best lender i every met he n his team make my home buying so stress free n do help I would give him 1000 out of 1000 rating any one lookin for the best lender hit Charlie from total mortgage he so peaceful n help full he will always be my number 1 lender
Charlie was great to work with throughout the mortgage process. He was very responsive and kept us informed every step of the way, making sure we always knew what to expect. His communication and professionalism made the process much smoother.
My loan officer was excellent, he took the to work with me throughout the process especially as a first time home buyer. All the staff members are knowledgeable and understanding and they do return calls and respond to emails in a timely manner.
Very timely service, great team, great communication. I have been using TM a few times for my own loans and I refer others as well. Charlie Masse and mortgage force team are highly skilled and professionals.
His patience and the detail in how the process
My experience with Kristyn was challenging due to several factors. Communication was often limited to short, incomplete responses with a passive-aggressive tone. I was also asked to provide duplicate documents, which unnecessarily prolonged the process. Additionally, there was a discrepancy in the total amount due at closing between the figures provided by Charlie and Kristyn. Attempting to reconcile that difference without clear guidance was equally frustrating. After conducting an audit of the final settlement, I found items missing from the disclosures that would have provided a more accurate estimate to close. A more collaborative approach, with accurate, complete, and timely communication, would have significantly improved the experience.
Charlie did a fantastic job. He got all of our paperwork in and mortgage set up quickly and efficiently. Gave us multiple options to choose from and went above and beyond in my opinion.
We got our loan on time and we bought a house
Charlie is always quick to answer the questions you need answers to. If he misses your call he always communicates when he will call you back! He is by far the best at what he does. Thanks again Charlie.
Better communication , better time management. Will not work with him in the future.
great experience overal!!
There communication the way they explained each part of the process made it very simple and easy. You have any questions or concerns they answer it as soon as possible.
you did something wonderful for me I appreciate everything you did me and my family is very happy in our new home .We couldn't be more pleased with how things turned out. we are incredibly grateful that we chose you Mr.Charlie Masse.Thank again for helping me my dream home this is such a huge milestone thanks so much an very grateful..bless..
charles made us feel comfortable And made us aware of everything as first time home buyers. Would recommend him to anyone looking to purchase a home.
Charlie is my favorite guy to work with. He always be there to support whatever you need him to do. erase.
Working with Charlie an his team helping me along the way mich repect Charlie
The ease of the process
I highly recomenmd charlie to anyone who needs a mortgage. He is great to work with and will use him again in the
The best. Education I’ve received during the buying process
