I had an amazing experience working with Total Mortgage during the purchase of my property. My loan officer, James, was outstanding throughout the entire process. He communicated clearly, answered all of my questions, and made sure I understood every step along the way, which made the experience much less stressful.
The processors and underwriters also worked incredibly efficiently and quickly. Everything moved smoothly, and thanks to their hard work and professionalism, we were even able to close earlier than expected. I truly appreciate the entire team and would highly recommend Total Mortgage to anyone looking to buy a home!
They are very supportive. The process was detailed and thorough. Any questions I had were answered swiftly. I highly recommend their services. You will not be disappointed.
I’ve had the privilege of working with James Khoury both professionally through our real estate office and personally when purchasing my own condo in Methuen, MA—and I can confidently say he is one of the best mortgage lenders in Massachusetts, especially for condo financing in the Merrimack Valley.
James is incredibly communicative, responsive, and proactive throughout the entire home loan process. Whether you're a first-time homebuyer, purchasing a condo in Methuen, MA, or refinancing, he makes what can often feel like a complicated process smooth, efficient, and stress-free.
What truly sets James apart is his ability to educate and guide his clients every step of the way. I asked a LOT of questions during my transaction, and not once did he make me feel anything less than supported. He was always quick to answer calls, break things down clearly, and ensure I felt confident in every decision.
From start to finish, James handled everything seamlessly and went above and beyond to make sure I achieved my goal of homeownership. His expertise, professionalism, and dedication are unmatched.
If you’re looking for a trusted loan officer in Methuen, MA—or anywhere in Massachusetts or New Hampshire—I highly recommend reaching out to James Khoury at Total Mortgage. He should absolutely be at the top of your list.
James, thank you again for helping make my dream of owning a home a reality. I truly appreciate everything you did for me and continue to do for me!
The team was amazing. Especially James. He was able to answer all my questions.
I just to regret I use mortgage thank you I’m very happy for your service
The best team!! Highly recommend
I worked with Dennis at the Khoury team and it was a seamless transaction. Dennis was great because he would think out of the box to come up with solutions and I never had any doubt that we would not close. Communication and transparency were always there, very happy with the transaction.
James and his team were very helpful in our home buying process. There’s so much stress that goes into the home purchase, but they made it as smooth as possible.
Huge thank you to Johanna and her Team. I had an amazing stress free experience. From start to finish they were always responsive and reassuring. I truly felt the support.
(Translated by Google) I really liked that it's in my language, Spanish. And when I call, they always return the calls.
(Original)
Me Gusto mucho que es en mi Idioma Espanish. Y cuando le llame siempre regresan las llamadas.
Working with James and his team has been great!
I’ve been in real estate since 2014, and over the years I’ve worked with many lenders — but Paula and her team are truly among the best.
Over the past three months alone, we’ve successfully closed three deals together, including some very complicated loan situations. Paula consistently finds solutions where others might struggle. She has helped my clients save significant money on closing costs, navigated complex scenarios with confidence, and delivered results every time.
Her communication is excellent — always responsive, proactive, and clear. She keeps everyone informed throughout the process, which makes my job easier and gives my clients peace of mind. Her knowledge of lending guidelines, paired with a positive attitude and strong team approach, makes her someone I trust completely with my clients.
Whether it’s a first-time homebuyer or a seasoned investor, Paula gets it done.
If you’re looking for a lender who is reliable, experienced, solution-oriented, and truly cares about the client experience, I highly recommend Paula and her team.
I recently had the pleasure of working with Johanna Andrade at Total Mortgage on a transaction, and I couldn’t be more impressed. From pre-approval to closing, the communication was consistent, clear, and proactive. My clients always knew exactly where they stood in the process, which made a huge difference in reducing stress and building confidence.
As a Realtor, having a dependable lending partner is critical, and Johanna absolutely delivered. I look forward to working together again and would confidently refer my buyers knowing they’ll be in excellent hands.
Johanna is an attention to detail person and is very good at explaining terms and options to clients. I also love that she’s bilingual! Definitely would recommend her anytime.
I worked with paula for my first investment property purchase. paula was amazing she guided me through the process and answered all my questions very promptly. I could not have asked for a better loan officer. she one of the best I ever worked with I Highly recommend working with Paula from Total Mortgage she awesome !!
We thank everyone that has helped us find the perfect home for us
Everything went really well
Tremendous knowledge and experience with mortgages and what works best for you. Very honest and straightforward, easy to understand, especially with more complex issues related to mortgages & real estate transactions. Highly recommended!
Great experience. James really helped make a stressful time more reassuring and was happy to answer all my questions. Would work with them again!
James and his team were proactive from the start, and were honest about the market expectations for our loan process.
Great communication and helpfulness. Would recommend them for a home purchase to anybody. Thanks especially to James
I loved the experience; everything was perfect from start to finish. The people were kind, responsible, and incredibly helpful. I highly recommend them!
I can’t say enough good about working with James. He was prompt, helpful, and went above and beyond to make sure everything was smooth. I had a million questions and he was so knowledgeable and quick to respond. The app used by the mortgage company is also great. James made sure I was informed throughout the process.
The Khoury Team is absolutely fantastic! Working with them was a seamless experience from start to finish. Their team is incredibly knowledgeable, helpful, and always available to answer questions and provide guidance throughout the mortgage process. They made everything so much easier, and I truly felt supported every step of the way. If you're looking for a mortgage lender you can trust, I highly recommend The Khoury Team!
James and his team are great. We are very happy with the teams knowledge and continuous support. We have also recommended friends and family and they also had a great experience. Amazing attention to detail and thoroughly answered all questions.
