We were working on this particular home for 3 months with a former lender. As first time home applicants/owners, we’re not familiar with how fast the process can actually go. We only had our realtor giving us feedback that the turnaround time was uncommon. Up until 11 days before escrow ended, we almost gave up on the home (in literal tears at this point) because the lender informed us we had to meet nearly impossible conditions at the very last minute. We really thought we were going to lose this deal then.
It wasn’t until we were referred to Gen from Total Mortgage. With less than 2 weeks to spare, she worked day AND night, providing us with the service we should have gotten from the very beginning. We cancelled with our first lender and put our full trust to Gen to close by March 31st AND SHE DID JUST THAT. Our first lender took 3 months to get everything together. Gen had everything ready and approved in 7 days, with a few days to spare. She really is THAT PERSON to call if you’re ever in need of purchasing a home. Spectacular communication, service, and a powerhouse. HIGHLY RECOMMEND Gen and Total Mortgage team. Thank you, from the bottom of our hearts, for SAVING US from losing our beautiful forever home and now we get to enjoy it to the fullest extent.
My loan officer was Genedine Calvo and she was extremely helpful and walked me through each and every step. Her guidance made the process so quick and easy.
It was a pleasure being assisted by Genedine Calvo from Total Mortgage. She always kept us informed and updated on everything. The entire process of refinancing our home was simple and smooth. We’re very thankful to her and highly recommend Total Mortgage!
Amazing experience, would go through total mortgage again in the future!
Gen and the Total Mortgage company was great to work with. As a first time homebuyer they made the process simple and smooth. And the Total Mortgage app was a key tool, allowed me to track documents and knowing what was going to happen next. Definitely recommend Total Mortgage if you’re a first time homebuyer or trying to purchase a new home.
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Outstanding Experience with Total Mortgage and Gen Calvo
Working with Gen Calvo from start to finish made my home refinance experience smooth, stress-free, and efficient. Gen was patient, professional, and always kept me updated throughout the process. She provided clear directions and explained each next step in a way that made everything easy to understand.
I especially appreciated the Total Mortgage online portal—it was well organized, user-friendly, and made uploading and signing documents so much easier. Mortgage paperwork can often feel overwhelming, but this digital process was seamless and convenient.
Gen’s knowledge of the market and her consistent communication—both through the portal and by text—gave me confidence at every stage, right up to the funding. The entire Total Mortgage team, including their stateside support staff, was also friendly, responsive, and helpful.
I highly recommend Gen Calvo and the Total Mortgage team to anyone looking for a smooth, transparent, and professional mortgage experience.
