"As someone who coordinates customized training for business and industry through my local community college, I have a keen appreciation of the value of good customer service. Matthew DeVoe, my mortgage consultant at TMS, demonstrated the outstanding ability and character that uphold the ideals of corporate excellence. A credit to his employer, Matt is a gentleman who represents TMS with consummate professionalism.
When I decided to re-finance the loan on my home, I initially returned to the service through which I had obtained my first mortgage. The representative who had done well by me was no longer with the company, and the agent assigned in her place did not convey that he valued my business. His failure to fulfill various pledges of policy terms and to process documents in a timely fashion compelled me to seek new assistance. At the mercy of relying on others' advice, as we all are at times, I sought recommendations from friends and family. I trust the judgment of my Mom, who had recently re-financed, and although we live in different states, she put me in contact with Matt. His forthrightness and courteousness immediately put me at ease. He promptly emailed an itemized list of all terms and fees, and addressed all my concerns with patience and thoughtfulness.
Matt and the TMS team, also including his processor Ileana Briganti, all made me feel as if I were their priority. They all delivered on their word, transforming what can be an inherently stressful process into faith rewarded. I hope that TMS properly recognizes the significant worth of apparent dedicated, capable, honest employees whose expertise and honor serve as the best promotion for which any business could possibly desire.
The combination of expertise and integrity inspires the kind of trust that leads to return business and will surely inspire referrals. If ever I were to have cause to enlist mortgage services again, I am reassured that I would be able to depend on Matt and the TMS team for superior, efficient, responsible service."
- Monte D., New York
"I recently closed on a mortgage loan through Total Mortgage and I was extremely pleased with the procedure. I had been through the mortgage process numerous times. Each time, I experienced problems with honesty and communication-until I used Total Mortgage. Both Total Mortgage representatives assigned to me were great. They kept in constant touch with me, step by step, and they followed up with all loose ends-minute by minute-to ensure all paperwork was in order and understood. Total Mortgage managed every detail.
My representatives were completely professional, honest and extremely hardworking. Several times, they remained in the office until 7 p.m., waiting for me to fax documents to complete my application package. It's easy to understand why Total Mortgage does the volume it does. I readily recommend Total Mortgage to anyone who asks."
- Michael B., Toms River, NJ
"All went well at the closing of my jumbo mortgage last week. Total Mortgage made the process as painless as possible-you did everything you said you would in a professional and timely manner. At first, I was skeptical about obtaining my mortgage via the Internet, but my experience with Total Mortgage was good. I recommend the company to friends and family, and I don't give out compliments lightly or lend my name unless I'm 150 percent satisfied. Total Mortgage exceeded my expectations."
- Kevin B., Raleigh, NC
"I just wanted to thank you for all of your help you provided as we refinanced our mortgage loan. Everything went well-from the good faith estimates way through our conversation with the lawyer the morning of my refinance. I want to express my sincere thanks and I will be sure to recommend you and your company to anyone I come across who needs mortgage services. Thanks again,"
- Jason M., Pawling, NY
"Michelle and I just wanted to thank Total Mortgage Services for the excellent service we received during our recent refinancing. We took almost two weeks to decide the right structure for our loans, and during that time, our loan officer made himself available to answer all questions and give advice.
More importantly, he didn't pressure us to make a decision or lock in a rate, and he didn't disparage other brokers. He also kept us informed every step of the way. Our closing went smoothly too; there were no last-minute fees, requests for additional documentation, or higher rates or points-things we had experienced with other mortgage companies. The Good Faith estimates were almost perfect; the notary was courteous and efficient; and we were finished in about 45 minutes.
In short, while your competitive rates got our notice, your company's outstanding attitude won our business. It was the best closing my wife and I have ever experienced."
- Martin L. G. / Michelle R. G., Woodbridge, Virginia
I just wanted to thank you and your colleagues for the pivotal role you played in our apartment closing, which occurred yesterday without a hitch. Dealing with all the requirements of a co-op board and with stressed-out customers can be a challenge, and I applaud your patience and forbearance. I plan to send you something as a token of my appreciation, and I will recommend you to others seeking a mortgage broker."
- Bob H., NY, NY
As a first-time homebuyer, I was nervous. By providing sound advice and sensible options I could work with, my loan officer instilled me with confidence and helped make one of my biggest dreams a reality. His deep understanding of the housing market and the choices available to me made him very pleasant to work with. He was innovative and results-focused, friendly, punctual, and simply good at his job.
I was fortunate to work with Total Mortgage and I recommend them to my colleagues and friends. All those financial institutions going through trouble would do well to hire more officers like Adrian from Total Mortgage."
- Dr. Anjali V. P., Pomona, NY
"Ramin and I want to thank you for your wonderful job on our loan ,we really appreciate what you did for us. Your excellent service and follow ups were an assurance to us to know that is someone is looking after our loan. Without you and your help we would not be able to get this rate and closing cost and feel being happy. We are so glad that we chose your company and we will refer you to our relatives and friends. We have started off the new year with confident knowing that our home is refinanced well and we are planning for future with less doubt. We also want to thank Hartford escrow which answered and assisted us on a Saturday (during non-business hours) and Scott did resolve any issues and concerns with the paper work.
- Michael B. & Laura P.,Hartford, CT
"I realize Daniel and Susan Kim chose our title services however, I wanted to thank each of you for the way this loan was handled. Each of you exceeded any common level of service and professionalism. Mr. and Mrs. Kim were very pleased with the terms of their loan and the settlement itself. Without your efficiency, we as the title company would not have been able to provide the parties involved the HUD more than 24 hours before the actual settlement. As this industry continues to change during these difficult financial times, it is imperative to partner ourselves with companies such as Total Mortgage. We hope you found our services to exceed your expectations and look forward to building a long term relationship. It starts with one positive experience and builds from there. Please feel free to contact me with any questions you may have. Currently we are licensed in Maryland, District of Columbia and Virginia. look forward to working with you in the near future."
- Elizabeth D., Columbia, MD
"Dear Jim: Thanks for the Card. It's been 4 years since you helped me find a superb mortgage for my house. As I was heading for work this morning, I watered two large plants sitting in my living room window - they are two of the 4 plants that have been spawned from the gift plant you sent me after my closing.
I'm glad to know you're still out there - despite this hideous market disaster."
- Anne B. D., Reston, VA
"EVERYTHING on your end was exceptional. Chris [Total Mortgage's Loan Officer] was not only professional and completely on the ball, but he educated me while walking me through the mortgage process at every step. His skill, enthusiasm, and tactical approach to the market have become something I look up to. Like any true professional, I hope I live up to this level of excellence in my career as a trial lawyer. You too were a stand out in bringing everything together, corresponding with Ana, and having the patience to take all my calls and answer all my questions in a very personable but truly knowledgeable professional.
- Sovolos D., Pasadena, CA
"Our story is: the mortgage rates had and still are fluctuating (and LOW), but the important thing for us was to find a solid, honest contact and mortgage company and then wait until the day that rates were really down and then lock in. We missed a huge dip in rates the first time around in the winter because I was still researching, but proceeded to get my contact down, then waited several weeks again. He called us when rates went really low again, and we finally locked in. We ended up saving almost $2,000/month after refinancing with principle and interest. He's a very straight shooter, super efficient, honest and nice. We actually had something on our credit report that didn't belong there and was a mistake, and he ended up taking care of that all for us, too, before we applied, and he floated our rate down yet again even AFTER we locked in when rates dipped again. He made the process very easy and their closing costs were the best around. They are in CT, but location made no difference, and the person actually came to our home the night we closed to make it convenient for us. Hope you will be able to benefit from this contact.
- Lisa Kim C., Morris, NJ
"I stumbled upon Total Mortgages Services while searching and researching mortgages loans on-line. After completing an on-line enquiry form I was contacted by Gilbert Meserole. From my very first interaction with him I was impressed with the level of professionalism and the degree of knowledge in mortgage industry Gil displayed. Further, and something I put tremendous value on, I immediately got the sense that Gil was genuinely trying to find the product that best suited my wife and I, and not simply trying to "make a sale".
In addition, he ensured that we were entirely comfortable with the mortgage we were getting and that we fully understood it as well as the broader process. He would always take my calls and spend as much time as necessary to answer our questions (being first time buyers we had a lot!), no matter how repetitive we were, obscure our questions were or what time of day it was.
After our initial discussion and after agreeing to proceed with Total Mortgage Services, my experiences with Gil only improved and further enhanced his reputation in my eyes. My wife and I encountered several challenges as we approached closing, none of which Gil was responsible for, but all of which he was prepared to help us with and go the extra mile to ensure we were able to proceed more or less as planned. This in my opinion, sets Gil apart. While he had truly no obligation to help us with these matters, he tirelessly worked on our behalf (often as the intermediary) with Total Mortgage Services closing group, our realtor and our legal representatives to ensure that any issues were resolved satisfactorily. The commitment he showed to us has ensured that I recommend, and will continue to recommend, him to anyone who is looking for a mortgage.
I cannot talk highly enough of Gil, his integrity, knowledge of the mortgage products and process, and level of commitment he showed to us, truly separates him from anyone else we dealt with during the home buying process."
- Graham G., Senior Analyst, Investor Relations
"My wife and I just purchased our first home at **** N. *****, Niles, IL *****, thanks to you. We have five children and are planning on having more. In addition my parents live with us. A large apartment in Chicago just wasn't enough. We looked around the suburbs of Chicago and found a great house in a great school district (the high school is the same as Hillary's Clinton's). The seven bedroom seven bathroom new construction house was an incredible bargain during this winter's historically tough market.
Since I was a neophyte during this process, I was naturally concerned. However, your mortgage company was truly exemplary and alleviated all my concerns. Everyone, and I mean everyone at Total Mortgage were true professionals. Two employees in particular, Mr. Gil Meserole and a Ms. Kim James, handled my mortgage loan swiftly and expeditiously. The process was without even a hiccup.
Please send Gil and Kim a quick note of thanks for me and my family. As my wife and I progress through our careers as medical doctors, we would likely purchase more homes. In addition, we will likely cross paths with others willing and needing a home.
Naturally, I will send all my cohorts in your company's direction. Thanks for running an impeccable company. They say getting a mortgage is one of life's painful events, but with your company running the show, it was an afternoon at an Oscar nominated Hollywood movie."
- Young K., M.D. and Arlene R., M.D., IL